Introduction
Lomagundi Lakeside Association (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe when you visit our website at lomagundilakeside.com or make a booking with us.
By using our website or submitting an enquiry or booking, you agree to the terms of this privacy policy.
Who We Are
Lomagundi Lakeside Association Power Line Road, Kariba Mashonaland West, Zimbabwe
Phone: +263 78 763 1906 Email: admin@lla.co.zw
What Information We Collect
We may collect the following personal information from you:
Information you provide directly:
- Your name
- Email address
- Phone number
- The nature of your enquiry or booking request
- Any additional information you choose to include in a message to us
Information collected automatically:
- Basic website usage data such as pages visited and time spent on site (via cookies and analytics tools)
- Your IP address and browser type
We do not collect sensitive personal data such as financial information, identity documents, or payment card details through this website.
How We Use Your Information
We use your personal information to:
- Respond to enquiries submitted through our contact form
- Process and manage chalet and campsite bookings
- Send booking confirmations and relevant communications about your stay
- Improve the performance and content of our website
We do not use your information for automated marketing campaigns or sell it to third parties.
How We Store and Protect Your Information
Your information is stored securely and accessed only by authorised staff at Lomagundi Lakeside Association. We take reasonable steps to protect your data from unauthorised access, loss, or misuse.
Our website contact form submissions are delivered via encrypted email through Microsoft 365. We retain your information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law.
Cookies
Our website uses cookies to help us understand how visitors use the site. Cookies are small text files stored on your device. You can control cookie settings through your browser at any time.
We use basic analytics cookies (such as Google Analytics) to monitor traffic and improve our website. These do not identify you personally.
Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except where:
- It is necessary to process your booking (e.g. communicating with activity providers you have requested)
- We are required to do so by law
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request that we correct any inaccurate information
- Request that we delete your information, subject to any legal obligations we may have to retain it
To exercise any of these rights, please contact us at admin@lla.co.zw or call +263 78 763 1906.
Third Party Links
Our website may contain links to third-party websites such as activity operators or travel platforms. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check back periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please get in touch:
Lomagundi Lakeside Association Power Line Road, Kariba Mashonaland West, Zimbabwe
Phone: +263 78 763 1906 Email: admin@lla.co.zw